At DEC World, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our returns and refunds policy below:
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Sale or clearance items are not eligible for return unless they arrive damaged or defective.
How to Initiate a Return:
- Contact our customer service team at [email protected] with your order number and reason for the return.
- Our team will provide you with detailed return instructions, including the return shipping address.
- Once we receive your returned item, we’ll inspect it and notify you of the status of your refund.
Refunds:
- Approved refunds will be processed back to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges:
- If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 7 days of receiving the order. Include photos of the issue, and we’ll arrange a replacement or full refund at no additional cost to you.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
If you have any questions or need further assistance, feel free to reach out to us at [email protected]. Your satisfaction is our top priority!